Return Policy
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
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Eagle Moon Hemp
Attn: Returns
13040 Hermanas Rd SW
Deming, NM 88030
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return
Attn: Returns
13040 Hermanas Rd SW
Deming, NM 88030
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(575) 546-0875
[email protected]
(575) 546-0875
[email protected]
